Minimize service interruptions and inactive periods
We offer different service levels, in order to ensure the management of the current state of IT solutions and to guarantee optimal performance.
Technical Support (Reactive)
Reactive services provide assistance upon software or hardware problems in order to minimize service interruptions.
Sofware and Hardware support.
8x5 and 24x7 modalities
(follow the sun)
Remote diagnosis
Quick problem solving at any time and place
On-site technical displacement
Total incident solutions when necessary
Patching service and administration tasks.
Risk minimization keeping your business always up to date
Service Management (Proactive)
Services management provides a proactive approach to prevent and anticipate problems that affect IT solutions.
Proactive monitoring helps find problems and fix them quickly. Likewise, the preventive monitoring of key indicators such as performance and capacity, allows us to anticipate possible situations that compromise the optimal functioning of our environment.
Remote & Onsite diagnosis, SW & HW Support, Patching and Administration Service
Quick problem solutions, minimizing the risk of service interruption
Continuous infrastructure monitoring.
Detects incidents (24x7) thanks to our global team support
Proactive problem prevention
Anticipate incidents before they occur, preventing impacts on IT solutions
Follow-up meetings
Periodic incident reports and solution optimizations